With our strong customer focus and London based engineering teams, Norisco has developed a managed services model design specifically to enable customers to maintain control of their IT applications whilst leaving the day-to-day administration of their hardware and operating system platforms to us.

Norisco is proud to provide operational management for a large number of its customers, looking after hundreds of IT devices. In conjunction with our London based end user service desk product, we can also manage the entire end user experience, providing high quality call logging and problem resolution services.

Adopting best practice ITIL processes, Norisco delivers a number of proactive technology maintenance actions on your infrastructure on a weekly, monthly, quarterly or ad hoc basis. Through this service, we assist clients to constantly maintain and improve their infrastructure. A selection of the services we can offer include:-

• Remote monitoring software to allow us to proactively identify issues
• Backup management and storage
• Patch and update distribution
• Rapid onsite response in event of critical server / system down issues
• ITIL process & Service level monitoring resulting in improved resolution time
• Network Management
• Asset management
• Managed Anti Virus/Anti Spam/Firewall
• Helpdesk

By adopting a managed service partnership with Norisco we can provide you with peace of mind that your services are being proactively managed by a team of dedicated professionals 24 x 7, with fixed lower costs, predefined service levels and a single point of contact.