Norisco's support services provide a flexible range of options that can be configured to make sure you get the support you need. In addition to standard front-line, 24 x 7 hardware and software service, we are able to put together custom support solutions for any business situation.

We offer:

Multi-Vendor Hardware and Software Maintenance

We can provide reactive hardware and software maintenance for multi-vendor hardware and software. Support calls are logged through our 24 x 7 Support Desk.

Hardware and software maintenance includes:

• Support for multi-vendor hardware and software
• Service Level Management
• Contract co-termination

Incident Based Support Plans

The Incident Based Support Plan provides a flexible and cost-effective means of receiving additional technical assistance that isn't covered under the standard agreement as and when it is required. It can be used for consultative telephone support, on-site system support and ad-hoc consultancy.

Proactive Services

Norisco's proactive services are designed to proactively monitor, manage and support IT environments. We work with clients to design proactive plans around a variety of areas including patch management and implementation, network discovery and documentation, performance enhancement, reporting, Software Asset management and reconciliation.